Return and Refund Policy
7-Day Return Period
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.
❌ Non-Returnable Items
To be eligible for a return, your cosmetic item must be unused, unopened, and in the same condition that you received it, and in its original packaging.
We cannot accept returns for:
Items that have been opened, used, or unsealed due to hygiene reasons.
Products damaged due to misuse or wear and tear.
Gift cards.
💰 Refunds (If Applicable)
Once we receive and inspect your return, we will notify you whether the refund was approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping costs are non-refundable.
📧 How to Initiate a Return
To start a return, please contact us at the inquiry details listed below. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
📞 Contact Information for Enquiries
For any questions or concerns regarding these policies or our products, please contact us using the details below:
Email ID: hello@thenexveda.com
Call/WhatsApp: +91 9926033669
